Privacy Policy – q7777

Introduction

This Privacy Policy ("Policy") is issued by q7777 ("Platform", "we", "us", "our") and applies to all personal data collected and processed in connection with your use of the q7777 website, mobile platform, gaming services, and sports betting features accessible at q7777.club. This Policy forms part of the q7777 Terms and Conditions and should be read alongside them.

We are committed to handling your personal data responsibly, transparently, and securely. We do not sell player data to third parties for marketing purposes. All data processing at q7777 is carried out for legitimate operational, compliance, and platform-improvement purposes as described in this Policy.

1Information We Collect

q7777 collects personal data through three primary channels: information you provide directly during registration and account management, information generated automatically by your use of the platform, and information obtained from third-party service providers during identity verification. The specific categories of data we collect are as follows:

• Registration data: your full legal name, date of birth, residential address, mobile phone number, and username. This information is collected at the point of account creation and is required to open a player account. Accurate registration data is essential for identity verification and compliance with applicable platform policies.
• Identity verification documents: government-issued photo identification (such as a National Identity Card or passport), proof of address documentation, and in some cases a selfie photograph for biometric comparison. These documents are required as part of the KYC process before withdrawals are processed.
• Financial transaction data: records of all deposits and withdrawals including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard or other methods), transaction amounts, timestamps, and transaction reference numbers. This data is retained for financial audit and anti-money-laundering compliance purposes.
• Gaming activity data: records of all bets placed, games played, game providers accessed, session start and end times, stake amounts, outcomes, and cumulative win/loss figures. This data is used for platform integrity monitoring, responsible gaming analysis, and personalisation of the player experience.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, referring URL, and cookie identifiers. This data is collected automatically when you access the platform and is used for security monitoring, fraud detection, and platform performance analysis.

q7777 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, the data will be deleted and the associated account will be permanently closed.

2How We Use Your Information

Personal data collected by q7777 is used exclusively for the purposes set out in this Policy. We do not use your data for purposes that are incompatible with those listed below, and we do not engage in automated decision-making that produces legal or similarly significant effects without human review. The specific purposes for which we process your data are:

• Account creation and management: to set up, maintain, and administer your player account, verify your identity, process login requests, and manage account settings including deposit limits, self-exclusion preferences, and notification preferences.
• Transaction processing: to process deposits and withdrawal requests, verify payment method ownership, detect and prevent fraudulent transactions, and maintain accurate financial records in compliance with applicable regulations.
• Platform integrity and fraud prevention: to monitor gaming sessions for patterns consistent with bonus abuse, collusion, money laundering, or other prohibited conduct as defined in the q7777 Terms and Conditions; to investigate suspected violations and take appropriate account action.
• Responsible gaming support: to monitor gaming behaviour for indicators of problem gambling, to apply player-set limits and self-exclusion instructions, to flag accounts for support team review where responsible gaming thresholds are triggered, and to communicate with players about available responsible gaming tools.
• Customer support: to respond to account enquiries, technical support requests, payment disputes, and formal complaints submitted via [email protected]. Support communications are logged and retained for quality assurance and dispute-resolution purposes.
• Platform improvement and analytics: to analyse aggregated, anonymised usage patterns for the purpose of improving platform features, game selection, payment options, page performance, and the overall player experience. Individual player data is not used in isolation for this purpose — only aggregated trend data.

Where q7777 wishes to use your personal data for a new purpose not described in this Policy, we will notify you in advance and, where required, obtain your consent before proceeding. You will always have the option to object to new uses of your data.

3Legal Basis for Processing

q7777 processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing that is required to perform the contract between q7777 and the player — for example, creating and maintaining a player account, processing deposits and withdrawals, and delivering gaming services.
• Legal obligation: processing that is required to comply with applicable laws and regulations — for example, KYC and identity verification to satisfy anti-money-laundering requirements, and the retention of financial transaction records for audit purposes.
• Legitimate interests: processing carried out for the legitimate operational interests of q7777 — for example, fraud detection, platform security monitoring, responsible gaming monitoring, and customer support quality assurance — where those interests are not overridden by the rights and interests of affected players.
• Consent: processing that is based on your explicit consent — for example, sending promotional communications about q7777 offers, bonuses, and new features. You may withdraw consent at any time by contacting [email protected] or by adjusting your notification preferences within your account settings.

4Sharing Your Information

q7777 does not sell, rent, or trade personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors and financial service providers: when processing deposits and withdrawals, relevant transaction data is shared with the payment provider handling the transaction (for example bKash, Nagad, Rocket). These providers operate under their own privacy policies and are bound by strict data-handling obligations.
• Identity verification partners: when conducting KYC checks, identity documents and related personal data may be shared with a contracted third-party identity verification service. These partners are prohibited from using your data for any purpose other than the specific verification task.
• Regulatory and law enforcement authorities: where q7777 is required by applicable law, court order, or regulatory directive to disclose personal data, we will comply with that requirement. Where legally permissible, q7777 will endeavour to notify the affected player of such a disclosure.
• Platform infrastructure providers: technical service providers who host and operate the q7777 platform (including cloud hosting, server management, and cybersecurity services) may have access to personal data as a consequence of providing those services. All such providers are bound by data processing agreements that restrict their use of your data.

5Cookies and Tracking Technologies

q7777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse site usage. The types of cookies we use are as follows:

• Strictly necessary cookies: these are essential for the platform to function and cannot be disabled. They enable core features such as login session management, account security, and deposit/withdrawal processing. Without these cookies, the q7777 platform cannot be used.
• Preference cookies: these remember your platform settings, such as language preference, display settings, and notification preferences, so you do not need to re-enter them each time you visit. These cookies are set the first time you configure your preferences.
• Analytics cookies: these collect anonymised, aggregated information about how players use the platform — such as which pages are visited most frequently and where players exit the site. This data helps q7777 improve platform performance and user experience. Analytics data is not linked to individual player identities.
• Security cookies: these support fraud detection and account security functions by identifying anomalous login patterns, detecting concurrent sessions from unexpected locations, and flagging suspicious activity for review. These cookies are strictly necessary and cannot be disabled.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling preference or analytics cookies may affect certain non-essential aspects of the platform experience, but will not prevent you from accessing your account or placing bets.

6Data Retention

q7777 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention periods apply: account data and identity verification documents are retained for the duration of the account relationship and for a period of five years following account closure; financial transaction records are retained for a minimum of five years for audit and anti-money-laundering compliance purposes; gaming activity logs are retained for three years following the date of the relevant session; support communications are retained for two years from the date of the last interaction.

When personal data is no longer required for any purpose and its retention period has expired, q7777 will securely delete or anonymise the data in accordance with our internal data disposal procedures. You may request early deletion of your personal data subject to the limitations described in Section 8 of this Policy.

7Data Security

q7777 takes the security of player personal data seriously and implements a range of technical and organisational measures to protect data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption on all data transmissions between your device and q7777 servers, ensuring that login credentials, payment details, and account information cannot be intercepted in transit.
• Encrypted storage of sensitive data fields including passwords (stored as salted hashes, never in plaintext), identity documents, and payment method references.
• Access controls limiting internal access to personal data to only those staff members who require it to perform their job functions. Access is role-based and logged, and all staff with access to personal data receive regular data security training.
• Continuous security monitoring of the q7777 platform for intrusion attempts, vulnerability disclosures, and suspicious access patterns, with an incident response process in place to address any identified security incidents promptly.

While q7777 employs robust security measures, no platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, q7777 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

8Your Rights

As a player whose personal data is processed by q7777, you hold the following rights with respect to your data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and include your registered account username and a description of the right you wish to exercise.

• 👁️Right of access: you have the right to request a copy of the personal data q7777 holds about you, along with information about how that data is used and with whom it has been shared.
• ✏️Right to rectification: if any personal data q7777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as your registered mobile number or address can also be updated directly within your account settings.
• 🗑️Right to erasure: in certain circumstances, you have the right to request that q7777 delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where consent has been withdrawn and there is no other legal basis, or where the data has been unlawfully processed. Please note that this right is subject to legal and regulatory retention obligations — we cannot delete data that we are required by law to retain.
• 📦Right to data portability: where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.
• 🚫Right to object: you have the right to object to the processing of your personal data where that processing is based on legitimate interests. q7777 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
• ⏸️Right to restriction of processing: in certain circumstances — for example where you contest the accuracy of data or have objected to processing pending verification of legitimate grounds — you have the right to request that q7777 restrict its processing of your personal data to storage only, until the relevant issue is resolved.

q7777 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

9Payment Data and KYC

When you make a deposit or request a withdrawal on q7777, transaction data including payment method identifiers, transaction amounts, and timestamps is processed in order to complete the transaction and maintain accurate financial records. q7777 does not store full payment card numbers on its own servers. Card payments are tokenised by the relevant payment processor, meaning only a secure reference token is retained by q7777, never the raw card data.

The KYC process requires you to submit identity documentation which is reviewed by q7777's verification team or a contracted verification partner. Documents submitted for KYC are stored in encrypted form and are accessible only to authorised verification staff. Once verification is complete, documents are retained in accordance with the data retention schedule in Section 6 of this Policy. KYC data is never shared with third parties for marketing or commercial purposes.

10Responsible Gaming and Your Data

q7777 uses gaming activity data to support responsible gaming. Specifically, we monitor betting frequency, session durations, deposit patterns, and loss trajectories to identify players who may be exhibiting signs of problem gambling. Where such indicators are identified, our responsible gaming team may reach out to the player directly, apply temporary account restrictions, or flag the account for review — all of which constitute processing of personal data for the legitimate interest of player welfare.

Player-set responsible gaming preferences — including deposit limits, loss limits, session time limits, and self-exclusion settings — are stored as part of your account record and enforced automatically by the platform. These preferences are treated as binding instructions and are not overridden without the player's request and, where applicable, the mandatory cooling-off period. If you wish to discuss your responsible gaming settings or request a permanent self-exclusion, please contact [email protected].

11Third-Party Links

The q7777 platform may contain references to game providers and payment partners whose services are integrated into the platform. q7777 does not operate external third-party websites and does not control the privacy practices of any third party whose name or logo appears on the platform in connection with their services. We encourage you to review the privacy policies of any third-party service you interact with directly — for example, the privacy policies of bKash, Nagad, or Rocket when making payments through those providers.

12Changes to This Privacy Policy

q7777 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The most current version of this Policy will always be accessible at q7777.club/privacy-policy. The "Last updated" date at the top of this page will be revised whenever a material change is made.

Where a change to this Policy materially affects how your data is processed, q7777 will endeavour to notify you directly via the contact details registered to your account. Your continued use of the q7777 platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not accept the updated Policy, you must cease use of the platform and may request account closure by contacting [email protected].

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or need to report a privacy concern, please contact the q7777 data support team. Our team will handle all privacy-related enquiries with care and respond within the timeframes described in Section 8. Support is available 24 hours a day, 7 days a week, including Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected]